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Building Services
We are open for business Monday – Friday, from 9 am to 5 pm, holidays excluded. Our Service Desk can be contacted by:
For service requests or general information, our Service representatives would be happy to assist you during business hours. After business hours, the Service Desk telephone line is forwarded to our 24/7 Security Desk located in the main lobby of the office tower, at 200 Front Street West, which is staffed with knowledgeable Security Officers.
What is a Service Request?
Any maintenance related item, such as:
- A light burnt out
- Office temperature too hot/too cold
- Special cleaning requests (additional emptying of garbage or recycling bins)
- Washroom supplies replenishment
- Water leaks
Most service requests are included as part of normal rent, but some requests may be billable. In these cases, tenant authorization is required in advance of the work being completed.
We endeavour to complete all service requests in a timely manner. If we are not able to complete your service request on the same day, we will provide you with an estimated date of completion.
What Other Maintenance Services are Offered?
We are pleased to arrange specialized contract services such as:
- Painting
- Carpentry
- Plumbing
- Electrical
For more information, including quotations or hourly labour rates, please contact our Service Desk at 416-340-6615.
Who We Are
We want your experience at Simcoe Place to be a memorable one. Many Building Services are available for your convenience and enjoyment, including:
- Security Officers posted in the main lobby of the Office Tower available for helpful assistance 24/7.
- Courtesy umbrellas available for loan at main lobby desk
- Lost and Found for any articles missing or recovered through our Security Department
- Annual fire drills to ensure emergency preparedness
- A trained Emergency Response Team to respond to medical and other urgent situations, including a defibrillator for those situations where
- immediate medical attention is required
- 24-hour parking facilities for tenants and visitors to the building
- Bicycle racks located on the exterior of building.
- After hours Security escorts to your vehicle in the parking garage
- Semi-annual newsletters full of informative and interesting articles
For more information on Building Services, please contact our Service Desk at:
T: 416-340-6615
E: splservice@cadillacfairview.com
At Simcoe Place, we are committed to service excellence.
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